Privacy Policy

Information We Collect.

We may collect personal information that you provide to us in the following situations:

Types of information we may collect include:

• Name.
• Email address.
• Company name.
• Phone number.
• Project details.
• Browser cookies and usage data (via tools like Google Analytics).
• Tax ID, ITIN, among others.

Why We Process Your Personal Information.

We collect and use personal information to provide a smooth, secure, and personalized experience across our website and services. Specifically, we use your information to:

• Operate, manage, and enhance the functionality of our website and service offerings.

• Allow you to access and interact with the services you request.
• Process transactions, issue invoices, and send confirmation or billing-related updates.
• Respond to inquiries, comments, or support requests you submit.
• Deliver customer support and assistance where needed.
• Share relevant updates, promotions, event details, newsletters, and other information—only if you’ve opted in.
• Understand how our website and services are used through analytics, helping us improve and tailor our offerings.
• Detect, investigate, and help prevent fraudulent behavior or unauthorized access.
• Customize your experience based on preferences or behavior.
• Fulfill legal and regulatory requirements, including those related to data protection and privacy.

How We Use Your Information.

We use the information we collect to:

• Respond to inquiries and provide customer support.

• Deliver services and fulfill contracts.

• Improve user experience and website performance.

• Send important service updates or relevant marketing (only if you opt-in).

• Maintain internal analytics and reporting.

Sharing Your Information.

We do not sell, rent, or trade your personal information.

We may share data with trusted third-party service providers (e.g., hosting platforms, CRM systems, backup, storage, payment processing, analytics, and other services for us). These third-party service providers may have access to or process your Personal Information only to the extent of supporting our services. We do not permit our third-party service providers to use the Personal Information that we share with them for their marketing purposes or for any other purpose other than in connection with the services they provide to us.

We may disclose your information if required by law or in response to lawful requests from public authorities, including for national security or law enforcement purposes. Additionally, we may share your Personal Information to protect our rights and operations, respond to subpoenas, court orders, or legal processes, or establish, exercise, or defend our legal rights against claims. We may also share such Personal Information if we believe it is necessary to investigate or prevent illegal activities, suspected fraud, potential threats to anyone's safety, or violations of our Service Agreement or the Terms of Use for our Websites.

All partners are required to keep data confidential and secure.

From time to time, we may post testimonials on the Websites that may contain Personal Information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial after giving your consent, you can contact us.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, dissolution, corporate reorganization, or similar event. We will inform any buyer that your Personal Information shall only be used in accordance with this Privacy Policy.

We may share information, including Personal Information, with any member of Media Loom.

Cookies & Tracking Technologies.

Our website uses cookies and similar technologies to enhance your browsing experience and understand how users interact with our site.
You can modify your browser settings to refuse cookies or alert you when cookies are being used.

Data Retention.

We will retain Personal Information we collect from you where we have a justifiable business need to do so or for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (such as for tax, legal, accounting, or other purposes).

Your Rights.

Depending on your location, you may have the right to:

• Right of access. You may have the right to access the Personal Information we hold about you.

• Right to Correct or Update Your Information. You may request that we correct or update any inaccurate or incomplete Personal Information by contacting us.

• Right of erasure. In certain circumstances, you may have the right to the erasure of Personal Information we hold about you (for example, if it is no longer necessary for the purposes for which it was originally collected).

• Withdraw consent. If you do not want to receive marketing emails from us, you can opt-out by clicking on the “unsubscribe” link at the bottom of our marketing emails or contacting us.

• Right to restrict processing. You may have the right to request that we restrict  the processing of your Personal Information in certain circumstances (for example, where you believe that the Personal Information we hold about you is inaccurate or lawfully held).

• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at info@medialoom.com.

Please note that to protect your privacy and security, we must be able to verify your identity before we can process your request to exercise any of the privacy rights that you may be entitled to under the applicable law. We may conduct the verification process by email or phone, and we may ask you to provide information such as your name, contact information, and any additional relevant information based on your relationship with us. You may also use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed written permission to do so.

Security.

We take data protection seriously and implement industry-standard security measures to prevent unauthorized access, loss, misuse, or alteration of your personal information.

Third-Party Links.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy.

Our website and services are not intended for children under 17. We do not knowingly collect any Personal Information from children under the age of 17. If you are under tha age, please do not use or submit any Personal Information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Websites or Services without parental permission. If you have reason to believe that a child under the age of 17 has provided Personal Information to us through the Websites or Services, please contact us, and we will use commercially reasonable efforts to delete that information.

Updates to This Policy.

We may update this Privacy Policy from time to time. When we do, we’ll update the effective date at the top of the page. We encourage you to review this page periodically.

Contact.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Media Loom
Email: info@medialoom.com
Website: https://medialoom.com